Need a little help? Just ask Everyone needs a little extra support now and again. We’ll take the knowledge we have gained from our vast customer experience, then develop, enhance and mould it into a business service just for you.

You’re a real person – you should talk to Rhubarb – we have a real passion to help.
Need to catch the eye of your customer? Let Rhubarb help you turn your general mailing into a one-to-one communication by adding fresh and eye-catching personal touches.
Tailor-made solutions ... If you’re looking for that extra peace of mind for your customer base, our bespoke service solutions will offer your business the ideal package.

There’s nothing standard about our service – a bespoke service that’s right for your business and customers.
Looking for a smarter point of contact? Our multi-channel solutions are built to suit your specific customer needs and requirements. Support is available 24/7 through our UK-based customer experience team
Personalised & professional support Let Rhubarb embrace the ever-changing customer experience and help your business deliver something special. Developing the best service and support together, we can be your long-term partner that brings peace of mind and reassurance to your business. Your customers will be happy too
Looking for insight that drives business change? Let Rhubarb build you a bespoke end-to-end research programme which helps your business focus on the improvements

The fastest way to connect your business with your customer base. Check out our services and business options.

Rhubarb can
build you a bespoke managed solution manage your customer experience turn your mailing into a one-to-one communication deliver your oursourcing needs catch the eye of your customer drive business change help make your research study simple build you a bespoke managed solution manage your customer experience turn your mailing into a one-to-one communication deliver your oursourcing needs catch the eye of your customer drive business change help make your research study simple

Insight & research
Fulfilment & handling
Customer management & outsourcing
Customer experience

What Our Clients Say

The work Rhubarb has done for us has been invaluable in obtaining a much greater insight into how our customers feel, not only about the service the Customer Services Team provides, but our services overall. The Rhubarb team is flexible and always client focused. I would not hesitate in recommending them to others.

David Innes – Head of People Engagement

We have been working with Rhubarb for the past couple of years, and cannot speak highly enough of their services. We used to spend weeks printing, collating and posting our direct marketing, and would often need to hire temps to cope with the extra work. Paul and his team managed to perform the same task in just a few hours, with absolute attention to detail at all times and have saved us money in the long run. We are proud to call ourselves ‘repeat customers’.

James Cole - Marketing Manager

The team at Rhubarb is a fantastic support and has been instrumental in gaining vital insight directly from our customers. Through the multiple surveys across different mediums carried out on our behalf, it has enabled us to understand the customer journey from their first contact with our Technical Support Centre, through to any further support required and on to resolution.

Over the past six years Rhubarb has always shown a real passion for the customer experience. This is demonstrated through its pro-active feedback, suggestions and first class reporting, allowing us to quickly adapt to meet customer needs. Rhubarb has always been very quick to respond to our needs, whether this be ad-hoc activities or the implementation of NPS across our survey campaigns which meant we had a relevant market place comparison. Rhubarb has helped us achieve a number of best practices within Europe and our global group.

A big thank you to Paul and the team at Rhubarb for their fantastic support over the years... long may it continue.

Ryan van der Riet – Senior Manager, Service Operations

Rhubarb has supported my Customer Services Team in a consultancy capacity, reviewing our processes and making recommendations to help improve the service that we offer to our customers. During regular visits, Rhubarb has built up an excellent rapport with my team, spending one-to-one time with each team member and using their vast knowledge and experience in the customer contact industry to help drive performance by sharing best practices. The help and advice they have given us has been invaluable in improving our overall customer satisfaction; customer experience and we have seen a leap in our NPS results of over 40 points.

Paul Siniecki – Customer Communication Manager